Refund policy

Returns & Exchanges

We want you to love every piece you order from us. If something isn’t quite right, you may request a return within 14 days of delivery, and we’ll make the process as smooth as possible.

We understand that online shopping doesn’t always go as expected. If your item doesn’t fit as hoped, we’re here to help.

For eligible returns, we offer exchanges or store credit so you can choose a different size or style. Store credit never expires and can be used on any item in our store.

Refunds to the original payment method may be available for eligible returns that meet our return conditions. In many cases, returns are processed as store credit or exchange to ensure the fastest resolution.

Customers are responsible for return shipping costs.

For hygiene reasons, all swimwear must be tried on over underwear and returned unworn, unwashed, and in original condition, with all tags and the hygiene seal intact.

Items that show any signs of wear, including removal or tampering of the hygiene seal, odors, stains, or stretching, cannot be accepted.

Our policy is valid for 14 days from the date you receive your order. Requests made after this timeframe cannot be processed.

Eligibility

To qualify for a return, exchange, or store credit, items must be:

• Unworn and unused
• In original condition with all tags attached
• Free of makeup stains, deodorant marks, perfume, animal hair, or any signs of wear

For hygiene protection, the protective liner must remain intact.

If an item does not meet these requirements, we reserve the right to decline the return.

Once your request is reviewed and approved, you will receive instructions for the next steps.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong product so we can resolve the issue as quickly as possible.

Exchanges

The fastest way to receive a different size or style is to request store credit and place a new order.

Refunds

If a return meets all eligibility requirements, a refund to the original payment method may be issued.

Due to the hygiene-sensitive nature of swimwear, items that show any signs of wear are not eligible for refunds.